This is why we don't buy flashy shit we don't understand.

So, my work week started with the following phone conversation:

Her: I need click-by-click help doing something annoyingly simple on a computer I have no fucking business owning.
Me: Do you have this specific program, which is the only one you could possibly use to do this?
Her: Oh, yes, of course. Probably. I don't know. Did I download that already? Yes.
Me: *twitch* OK, first you'll need to open that. *twitch*
Her: How do I do that?
Me: *violent seizure*
Her: Oh, I should tell you, I'm completely computer illiterate.
Me: Lovely. In that case, you need to promise to do exactly what I tell you to do, and absolutely nothing that I don't tell you to do.
Her: OK!
Me: You'll just need to find the icon for the program and double-click it.
Her: OK. Where's that?
Me: *sighseizurefacepalm* Look on your desktop–that's the main screen with all the little pictures that let you open things.
Her: It's not there. Where is it?
Me: Open up your Start Menu–that's the button in the lower-left-hand corner. It might say "Start" on it, or else have a picture of a rectangle that's red, green, blue, and yellow. If you have a Mac, I will punch you in the face.
Her: OK. So where do I find it on there?
Me: You have to read so you can find the name...you know what? Just find the box that says "search" and type in the name.
Her: It says "no results."
Me: Do you know how to spell? Did you actually do this before?
Her: I guess I must not've.
Me: *deep breath* OK...on the website you're already at, click on this link. Then keep clicking "Install," "Yes,"  and "OK" until it stops asking.
Her: Oh, it just opened the program that I actually did have already!
Me: *murderous rage zen meditation* Good. Now turn on your device and plug it into your computer. It should show up on the left side of the window.
Her: It's not there.
Me: OK, unplug it and try it again.
Her: It's still not there. Oh wait, is this it where it says exactly the name of my device?
Me: *mouth agape* I, um...yeah, you're doing it right. Just drag and dro...just click on the little picture and move it to your device and let go.
Her: I don't have the little picture because I did like eight things you didn't tell me to.
Me: Look on the left and click on "All." Then try it again.
Her: Oh, that was easy!
Me: *aneurysm*

Whoever started the myth that technology was going to make life easier is probably going to get bludgeoned someday by a tech support mob wielding iPads.